Customer Charter

All employees of the Korea Smart Grid Institute are dedicated to delivering
customer-oriented services and will endeavor to ensure customer satisfaction,
guided by the following principles of right conduct.

  • 1We will do our best to promote the widespread adoption of smart grids to help our customers adapt to the paradigm shifts in new energy.
  • 2We will always work with a friendly and diligent attitude to deliver services to meet our customer’s expectations.
  • 3We will always value our customers and process their requests promptly and accurately in accordance with the established procedures.
  • 4We will always provide accurate information to our customers and strictly protect the confidentiality of customer information.